Welcome to MaxWell Lanka.

Frequently Asked Questions (FAQ)

1. General Questions

A: MaxWell Lanka is an online store offering a wide range of home essentials, electronics, and lifestyle products with high quality and excellent service.

A: Currently, we operate exclusively online, allowing us to offer competitive prices and convenient shopping from anywhere in Sri Lanka.

A: You can reach us via email at info@maxwelllanka.com, phone at 0717 850 850, or through our contact form on the website.

2. Ordering & Payment

A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

A: We accept cash on delivery (COD), bank transfers, and online payments via credit/debit cards and mobile banking services.

A: If your order has not been processed, you can request a modification or cancellation by contacting our support team as soon as possible.

3. Shipping & Delivery

A: Delivery times depend on your location:

  • Colombo & Suburbs: 1-3 business days
  • Other Areas: 3-7 business days

A: Delivery charges vary based on location and order size. You will see the shipping cost during checkout.

A: Yes! Once your order is shipped, you will receive a tracking link via email or SMS.

4. Returns & Refunds

A: Yes! We accept returns for eligible products within 7 days of delivery. The item must be unused, in original packaging, and with proof of purchase.

A: If you receive a damaged, defective, or incorrect item, please contact us immediately with photos, and we will arrange a replacement or refund.

A: Refunds are processed within 5-10 business days after we receive the returned product and verify its condition.

5. Account & Security

A: No, you can checkout as a guest. However, creating an account allows for a faster checkout, order tracking, and exclusive offers.

A: Absolutely! We use secure encryption and do not share your data with third parties. Your privacy and security are our top priorities.

6. Promotions & Discounts

A: Yes! We frequently offer special deals, discounts, and seasonal promotions. Follow us on social media and subscribe to our newsletter to stay updated.

A: We are working on a loyalty program to reward our valued customers. Stay tuned for updates!

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